WHAT-A-VIEW CARAVAN SITE

North Dorset

WHATAVIEW CERTIFICATED LOCATION

TERMS & CONDITIONS

Updated 30 Jan 2023

Thank you for choosing to stay with us at Whataview. We hope you enjoy your stay. Please find below the terms and conditions applicable to our site.

We advise that you take out insurance to ensure that, should you need to change or cancel your holiday, you can recover the associated costs from your insurance provider.

Your agreement is with Whataview Certificated Location and its owners and references to 'we', 'us' and 'our' in these terms and conditions are to Whataview Certificated Location and its owners.

References to 'you' in these terms and conditions are to you, as the person making this booking and, where applicable, to every member of your party.

● You must be a current member of the Caravan & Motorhome Club to book a pitch with us. We may ask to see your Club Membership Card on arrival.

● Pitch fees are as advertised at the time of booking on our website. A non-refundable deposit of 50% of the total cost will be required within 7 days of booking. This is payable by Paypal or bank transfer (details for which will be supplied in your booking confirmation email). See our cancellation policy below.

● Your booking is not secure until your deposit has been received.

● The balance of your pitch fee (if not already paid in full) is payable 7 days prior to arrival by Paypal or bank transfer.

● Each pitch has 10 Amp electric hook up.  They are each managed by a prepaid coin-operated electric meter which takes £1 & £2 coins.  Please ensure you have enough coins for the duration of your stay.  We may be able to exchange cash notes for coins if we are on site at the time.  Unfortunatlety, we are unable to take card payments for coins.

● Groups: If you are booking with friends, you must inform us when you book so that we can try and site you on adjacent pitches if available. We reserve the right to ask for full payment in advance for groups.

● Arrival is 12.30 onwards and we ask that you vacate your pitch before 11am on your day of departure. We will do our best, where possible, to accommodate earlier arrivals or later departures.

● We welcome dogs and provide mapped walks. Please ensure you pick-up after your dog and keep it under close control at all times. Please note this is a working farm with livestock so ensure your dogs are on the lead / peg whilst on the farm.

● We can only dispose of your everyday rubbish. You must not leave broken items (e.g. chairs etc.) or large packaging (e.g. cardboard boxes from new items) as we are unable to dispose of them.

● If you would like to make use of a Drone, please ask permission first so we can give you advice on where you may use it.

● This is a working farm and you are requested to supervise your children at all times.

● We reserve the right to refuse acceptance or to terminate the visit of any person whose conduct we consider is detrimental to us, or to our other visitors.

● We will not be held responsible for any loss or damage, however, caused, to your property or vehicles or any injury to you or your visitors whilst staying on our CL.

Cancellation Policy

If we have to cancel your booking prior to your arrival, we will offer a Voucher/Credit Note valid for the current season for any payments you have already made.

Events such as vehicle breakdown, illness or inclement weather etc. that may result in delayed arrival or cancellation of your stay are not the responsibility of Whataview CL and therefore we advise you to seek appropriate travel insurance.

If you have to cancel your booking please do so as early as possible so that we may attempt to re-book your pitch and recover lost income. Your booking is only cancelled once you have received a confirmation of cancellation email from us. If you email/leave a voicemail to cancel and do not receive a confirmation of cancellation email from us within 48 hours please contact us again as we have not received your message and you may still be liable for payment.

By making a booking and paying your deposit you signify your agreement with our refund policy below: Any change of booking date will incur a £18 fee for each change.

                      Period before the intended arrival date of receipt                                    Cancellation charges expressed as a

                       of written notice of cancellation or change by                                            percentage of the full price of each

                       the Company                                                                                                              cancelled or changed holiday

                       More than 42 days                                                                                                       Deposit only

                        42-29 days                                                                                                                    60%

                        28-7 days                                                                                                                      90%

                        Less than 7 days                                                                                                          100%

On or after the intended arrival date no refunds will be made. Similarly, no credit or refund is available for any unused services provided in the cost of your holiday e.g. if you choose to depart early.

This website and its components are offered for informational purposes only; we shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via this site, and shall not be responsible or liable for any error or omissions in that information.

We reserve the right to change these conditions from time to time as we see fit and your continued use of the site will signify your acceptance of any adjustment to these terms.